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Support Overview
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IntelligentHome service - Call 1-855-632-60601-855-632-6060
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Not registered? Register for a TWC® ID
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Can’t sign in? Reset your password
Welcome
Use the quick links below to find popular solutions, search the Ask Spectrum - Virtual Assistant for answers or sign in to My Account or the My TWC® app to pay your bill, activate and troubleshoot equipment and more.
Try These Solutions First
Learn how to pay your bill, register for a TWC® ID, manage your account, manage appointments and more.
Troubleshoot your TV service, find local channels, understand The Guide, see how to program your remote control, learn about Digital Adapters and more.
Retrieve or change your WiFi password, check for outages, troubleshoot your Internet service, learn about free Security Suite software and more.
Access the IntelligentHome customer website or use the IntelligentHome app to program and manage your IntelligentHome security system.
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Self-Service Tools
Get the most out of your services with apps for your mobile devices and support tools online.
MY ACCOUNT & MY TWC® APP
Use My Account or the My TWC® app to pay your bill, activate and troubleshoot equipment, manage settings for your TV, Internet and Phone service, receive up-to-the-minute service alerts and more. A TWC® ID is required.
My Account
WIFI TOOLS & APPS
WiFi Finder® app
Locate hundreds of thousands of WiFi hotspots nationwide for fast reliable Internet on-the-go.
TV TOOLS & APPS
Program your remote
Find device codes to program your remote control to your TV.
Spectrum TV App
Watch your favorite shows in the comfort of your home, the gym, a coffee shop — virtually anywhere on multiple devices.
PHONE TOOLS & APPS
VoiceZone®
Manage your Voicemail and other phone features with the online portal called VoiceZone®.
EMAIL TOOLS
Email
Manage your mail preferences, create sub-users, set mailbox size, block messages and more.
RESOURCES
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Account & Billing
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Account & Billing Overview
Learn how to register for a TWC® ID so that you can manage your account and pay your bill online, watch TV using apps, use WiFi hotspots and much more.
Use your TWC® ID to access My Account or the My Spectrum App to troubleshoot equipment issues.
Billing
Learn about the many bill payment options and how to understand your bill statement.
Service Changes
Black Women's Women's Trainers Hogan Hogan Black Black Hogan Black Trainers Trainers Women's Learn about self-installation options and find help for moving, transferring or adding services.
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Learn how to register for a TWC® ID and retrieve a forgotten password.
Manage Your Account
The online tool My Account and the My Spectrum App put you in control. Understand the benefits and how they work for you. You can pay your bill, reschedule and manage your appointments and more.
Billing
PAYING YOUR BILL
Paying your bill is more convenient than ever before with these options -- online via My Account, through the My Spectrum App, by phone, in person, by mail.
UNDERSTANDING YOUR BILL
Let us help you take the mystery out of your monthly statement.
Service Changes
SELF-INSTALLATION
Easy Connect Kits empower you to install your TV, Internet or Phone without a visit from a technician and whenever it's convenient for you.
Registration
SIGN UP FOR A TWC® ID
A TWC® ID allows you to view & pay your bill, activate and troubleshoot your equipment, connect to WiFi hotspots, watch live TV online, manage voicemail and program your DVR.
Manage Your Account
MY ACCOUNT
Access to online bill pay options, the ability to update your account information, and tools to help manage your TV, Internet and Phone services all in one convenient location.
MY SPECTRUM APP
Manage your account from anywhere, review and pay your bill, and get moving info with the My Spectrum App.
MANAGING APPOINTMENTS
View, reschedule or cancel appointments easily within My Account.
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TV
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Note for customers with Digital Adapters:
On the channel lineup page, download the PDF for your lineup, which includes an indicator for channels not available with a Digital Adapter.
TV Support Overview
Find guided troubleshooting, get help with installation and equipment activation, locate channels and see how to use The Guide.
Use your TWC® ID to access My Account or the My Spectrum App to troubleshoot equipment issues.
Get Connected
Find help with missing channels, picture quality and equipment.
On-screen Guide & Channels
Discover tips about The Guide -- finding shows, setting favorite channels, using parental controls. Find local channels and listings. Learn about On Demand and Pay-Per-View.
Adapters & CableCARD™
A Digital Adapter or a CableCARD™ allows you to view digital TV services without needing a cable Set-Top Box.
Equipment
Find user guides and learn how to program your remote to your devices.
Get Connected
CHANNELS & PICTURE
Find help with TV issues, such as missing channels or picture quality.
SELF-INSTALLATION
Easy Connect Kits empower you to install your TV, Internet or Phone when it's convenient for you and without a visit from a technician.
REMOTES
Locate instructions and programming codes for your devices or replace your current or lost remote at a local store location.
RESOURCES
On-screen Guide & Channels
THE GUIDE
Our interactive programming Guide helps you find shows to watch, mark channels as favorites, use parental controls and pause live TV -- all by using your remote control.FINDING CHANNELS
See a list of channels based on your TV package.ON DEMAND
Learn how to access and use On Demand programming.PAY-PER-VIEW
Where to find and how to order Pay-Per-View events using your remote.APPS
With a TV subscription and Internet access from Time Warner Cable®, you can watch TV on your favorite devices.
FREQUENTLY ASKED QUESTIONS
Adapters & CableCARD™
DIGITAL ADAPTERS
A Digital Adapter is a small converter, about the size of a deck of cards, that allows you to view digital TV services on your television without the need for a Set-Top Box.
CableCARD™
A CableCARD™ is a small device you install in your TV that allows you to view digital TV services without needing a cable Set-Top Box.
Cable Boxes
USER GUIDES
See our full list of cable boxes or choose here from our most common models:
Remotes
USER GUIDES
See our full list of remote controls or choose here from our most common models:
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Internet
Internet Support Overview
Find guided troubleshooting and see how to manage your Home WiFi and Internet security.
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Get Connected
Learn how to retrieve or change your WiFi password and troubleshoot.
Manage WiFi
Discover tips for optimizing your home WiFi connection and learn how to connect when you’re away from home.
Internet Security
Learn about free Security Suite by McAfee®, which protects your computers and family from online threats.
Equipment
Find user guides, learn the proper way to reboot your modem and learn WiFi basics.
Get Connected
GUIDED TROUBLESHOOTING
View guided troubleshooting and learn what affects speed. Sign in to My Account to troubleshoot your devices. A TWC® ID is required.
SELF-INSTALLATION
Easy Connect Kits empower you to install your TV, Internet or Phone when it's convenient for you and without a visit from a technician.
Manage WiFi
HOME WIFI
Manage your Home WiFi network name, password and security settings and learn what impacts WiFi performance.WIFI HOTSPOTS
Need help connecting? Find sign-in help, register your devices and locate hotspots with the WiFi Finder app.
Internet Security
SECURE YOUR CONNECTION
Protect your computers and family from online threats with free Security Suite by McAfee®. Use your TWC email and password to register.
AVOID ABUSE
Learn how to protect yourself from email scams and Internet abuse. Report abuse and review the Internet policies.
Internet Modems
USER GUIDES
See our full list of internet modems or choose here from our most common models:
ARRIS TG1672G
Approved for Internet plans with download speeds of up to 300Mbps.
Technicolor/Thomson/RCA TC8717T
Approved for Internet plans with download speeds of up to 300Mbps.
Ubee/Ambit DVW32CB
Approved for Internet plans with download speeds of up to 300Mbps.
Wireless Routers
USER GUIDES
Routers listed here are stand-alone models. For modem-router combos, see Internet Modems.
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Phone
Phone Support Overview
Find guided troubleshooting and see how to manage your phone features in VoiceZone®.
Use your TWC® ID to access My Account or the My Spectrum App to troubleshoot equipment issues.
Get Connected
Tools and tips for troubleshooting your Phone service, such as no dial tone or poor sound quality. Learn how to troubleshoot your devices.
Manage Phone Features
Learn about Voicemail as well as basic and advanced phone features, such as how to block unwanted telemarketing calls, assign distinctive ring tones and set up Voicemail notifications with VoiceZone®.
Phone Modems
Find user guides and learn how to activate a new phone modem.
Get Connected
GUIDED TROUBLESHOOTING
Tools and tips for troubleshooting your Phone service, such as no dial tone or poor sound quality.
SELF-INSTALLATION
Easy Connect Kits empower you to install your TV, Internet or Phone when it's convenient for you and without a visit from a technician.
Manage Phone Features
VOICEZONE®
Sign in to VoiceZone® on your computer or the My TWC® app to manage your voicemail and phone features. A is required.
VOICEMAIL
Listen to Voicemail from your phone or online. Have your messages transcribed into text and sent to your email or smartphone by adjusting the settings in VoiceZone®.
BASIC & ADVANCED FEATURES
View guided instructions to block unwanted telemarketing calls, assign distinctive ring tones, set up voicemail notifications, Simultaneous Ring and more.
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USER GUIDES
See our full list of Phone modems or choose here from our most common models:
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Approved for Internet plans with download speeds of up to 300Mbps.
Technicolor/Thomson/RCA TC8717T
Approved for Internet plans with download speeds of up to 300Mbps.
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Approved for Internet plans with download speeds of up to 300Mbps.
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Home Security
Home Security Support Overview
Access the customer portal or use the IntelligentHome app to program and manage your IntelligentHome security system. Select a link below to start.
Get Connected
Learn the IntelligentHome basics, see how to navigate the customer portal and use the IntelligentHome app.
Home Management Rules
Learn about the home management settings that our users have told us are genius. See how you can make your home work for you and be more efficient.
FAQs
Find answers to Frequently Asked Questions about IntelligentHome.
Equipment Manuals
Download PDFs of the quick start guide, door lock instructions and more.
Get Connected
UNDERSTANDING BASICS
Learn about security zones, motion detectors, arming modes, alarms, notifications and how to change batteries.CUSTOMER PORTAL
Sign in to the portal to manage your home security settings, watch live and recorded video, personalize your home management rules and more. Note that your IntelligentHome username and password are not the same as your TWC® ID.
INTELLIGENTHOME APP
RESOURCES
Home Management Rules
RULES FROM OUR USERS
IntelligentHome customers have written to us, explaining their favorite home management features. Here they share with you steps for setting up some cool features.FAQs
POPULAR QUESTIONS
Find answers to the most common questions about IntelligentHome.Equipment Manuals
GUIDES AND INSTRUCTIONS
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Email
- Create a new sub user
- Check your mailbox sizes
- Set your mailbox sizes
- Allow and block messages
Email Support Overview
Connect with family and friends using email with Spectrum. Learn how to set up, access and manage your email accounts using the links below.
Email Setup
Learn how to set up your email account for the first time, retrieve a forgotten username or password, avoid scams and more.
Manage Accounts
Learn how to create subusers, check your mailbox size, adjust your mailbox size, allow and block messages and more.
Email Setup
EMAIL SETTINGS
Access your email from any device by going to mail.twc.com or set up your email using an email client, such as Outlook. You will need your email username and password to sign in.
USERNAME AND PASSWORD
We all have too many passwords and forget them sometimes. Retrieving a lost password or changing it is just a click away.
Manage Accounts
SUBSCRIBER SELF CARE
Manage your email accounts with Subscriber Self Care. Some features such as adding a new sub user or allocating mailbox size are available only with the Master Account.
Access Subscriber Self Care to:
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